Nearly 200,000 claims already submitted to the Register of Damage through Diia
Ukraine, 2 Oct. 2026 – The Kitsoft team, in cooperation with the Ministry of Digital Transformation, has developed a digital mechanism for submitting claims to the Register of Damage for Ukraine (RD4U).
Individuals, businesses, and the State can report losses and damage caused by Russian aggression through the Diia portal and mobile application. Forty-three claim categories have been created—from the loss of loved ones, housing, or employment to business losses, environmental damage, and destroyed state infrastructure.
This is the first international service implemented within the Diia ecosystem that allows claims to be submitted directly to an international institution.
How the Register of Damage was established
Russia’s full-scale invasion of Ukraine has caused destruction on a scale Europe has not seen in generations: destroyed homes, forcibly displaced families, lost businesses, human rights violations, and countless personal tragedies. Documenting these losses is a path toward justice.
That is why, in May 2023, Ukraine, together with the Council of Europe, the European Union, and partner states, established the Register of Damage (RD4U). Its headquarters are located in The Hague .
The purpose of the Register is to systematically collect claims for damage caused by Russia’s aggression since 24 February 2022 in order to create an evidence base for a future international compensation mechanism.
In April 2024, the first claim category for individuals became available in Diia—for damage or destruction of residential immovable property. The digital mechanism was subsequently expanded gradually to cover different consequences of the war.
In 2026, the ability to submit claims was expanded to legal entities and the State. In September, work on all categories was completed—claims can now be submitted through Diia under each of the 43 categories of the Register of Damage .
What losses can be claimed
The Register of Damage covers losses and damage suffered by individuals, businesses, and the State as a result of Russian aggression. Separate claim categories are provided for each of these groups.
A — claims by individuals
The scale of losses suffered by people as a result of the war is enormous. In the housing sector alone, as of the end of 2025, Russian aggression damaged or destroyed 14% of housing in Ukraine—more than 3 million households were affected.
At the same time, people are losing loved ones, health, jobs, and income, being forced to leave their homes, and facing other consequences of the war. The Register of Damage provides 21 claim categories for such losses suffered by individuals.
In particular, claims can be submitted for:
- A1.1 — internal displacement;
- A1.2 — displacement outside Ukraine;
- A2.1 — death of an immediate family member;
- A2.2 — missing immediate family member;
- A2.3 — serious personal injury;
- A2.4 — sexual violence;
- A2.5 — torture, inhuman or degrading treatment or punishment;
- A2.6 — deprivation of liberty;
- A2.7 — forced labour or service;
- A2.8 — forcible transfer or deportation of children;
- A2.9 — forcible transfer or deportation of adults;
- A2.10 — other violations of international human rights law, international humanitarian law, or the laws and customs of war;
- A3.1 — damage or destruction of residential immovable property;
- A3.2 — damage or destruction of non-residential immovable property;
- A3.3 — loss of housing or residence;
- A3.4 — loss of paid employment;
- A3.5 — loss of private entrepreneurship;
- A3.6 — loss of access or control of immovable property in the temporarily occupied territories;
- A3.7 — other economic loss;
- A4.1 — loss of access to healthcare;
- A4.2 — loss of access to education.
Claims on behalf of children may be submitted by their parents or legal representatives.
B — claims by the State of Ukraine
Russian aggression has caused significant losses to Ukraine’s state and public infrastructure. According to the KSE Institute’s estimate as of February 2026, direct damage to Ukraine’s public-sector facilities amounted to approximately $22.8 billion . These include educational, scientific, and healthcare institutions, cultural and sports facilities, social infrastructure, and administrative buildings.
Mine contamination is another major challenge. 132,076 km² of Ukraine’s territory remain at risk of contamination by mines and other explosive ordnance .
In total, the Register of Damage provides 11 claim categories for the State of Ukraine. Claims can be submitted for:
- B1.1 — damage or destruction of critical infrastructure;
- B1.2 — damage or destruction of non-critical infrastructure;
- B1.3 — damage or destruction of residential immovable property—residential premises;
- B1.4 — damage or destruction of residential immovable property—common use areas;
- B1.5 — damage or destruction of public buildings and structures;
- B1.6 — other property loss;
- B2 — damage, destruction, or loss of objects or buildings belonging to cultural property;
- B3.1 — environmental damage;
- B3.2 — plundering and/or appropriation of natural resources;
- B4 — state humanitarian expenditure;
- B5 — humanitarian demining and clearance of unexploded ordnance.
Claims may be submitted by central, regional, and local authorities and state institutions. A claim on their behalf is submitted by the head of the organisation or an authorised representative. The relevant authority can be granted to a representative online through Diia.
C — claims by legal entities
According to the KSE Institute’s estimate as of February 2026, since the beginning of the full-scale invasion, the assets of approximately 12,600 Ukrainian enterprises have been damaged or destroyed. Direct damage to enterprise assets in industry, construction, and services reached $18.4 billion .
This estimate does not include new destruction after February 2026. Since then, Russian attacks have repeatedly caused new losses to Ukrainian businesses, including retail and logistics infrastructure. Direct damage to retail real estate from Russian attacks in 2026 alone has already exceeded UAH 3.2 billion (approximately $72 million).
At the same time, business losses are not limited to physically destroyed assets. Enterprises lose control over property in temporarily occupied territories, are forced to relocate production, and incur other economic losses.
To document such losses, the Register of Damage provides 11 claim categories for legal entities. In particular, claims can be submitted for:
- C1.1, C1.2 — damage or destruction of critical and non-critical infrastructure;
- C1.3, C1.4, C1.5 — damage or destruction of residential and non-residential immovable property;
- C2 — damage, destruction, or loss of objects or buildings belonging to cultural property;
- C3.1 — damage, destruction, or loss of assets;
- C3.2 — loss of control of property in temporarily occupied territories;
- C3.3 — relocation (evacuation) of businesses;
- C3.4 — other economic loss;
- C4 — humanitarian expenditure.
How to submit a claim online
Claims to the Register of Damage are submitted digitally through the Diia portal.
Depending on the category, some information may be automatically retrieved from Ukrainian state registries. This reduces the amount of data and documents that the claimant needs to enter or upload independently.
For legal entities and state authorities, the Kitsoft team also implemented a digital authorisation mechanism. It allows the head of an organisation to authorise another person to submit claims on its behalf and manage these authorisations online.
Nearly 200,000 claims have already been transferred to the Register of Damage, with more than 65,000 processed and officially recorded . Behind each of them is a specific loss caused by the war. Documenting it is a necessary step toward enabling those affected to receive compensation in the future for the damage caused by Russia.
Digital mechanism based on Liquio
The Kitsoft team was tasked with creating a service capable of handling a large volume of claims while ensuring the legal reliability of the data collected. It was important to make it clear and accessible to people experiencing difficult circumstances, without overloading the process with unnecessary steps or complex wording.
The digital mechanism was built on Kitsoft’s own low-code platform, Liquio. The platform’s modular architecture made it possible to develop the system gradually: launch new claim categories, reuse already created components, adapt forms for different types of claimants, and connect the necessary state registries without rebuilding the entire service.
Liquio is included in the international GovStack Trusted Digital Solutions catalogue as a verified technology for digital transformation in the public sector. The platform has also received a certificate from the State Service of Special Communications and Information Protection of Ukraine with a G2 assurance level, confirming its compliance with state requirements for technical information protection and its suitability for use in systems with increased security requirements.
More than 200 digital public services and high-load systems have already been implemented on Liquio, including the Diia portal, e-Veteran, eMaliatko, e-Resident, e-Entrepreneur, and others.
The platform is developed using an open-source approach, which enables the State to retain control over digital systems, involve different teams in their development, and adapt solutions to new needs. This approach supports digital sovereignty and the long-term development of digital public services.
Within the Register of Damage project, the platform made it possible to implement integrations with state registries, introduce automatic data verification, and ensure interaction with the Register’s central information system in The Hague (RCMS).
In total, Kitsoft has implemented around 20 integrations within the project, including with:
- DRRP — State Register of Rights to Immovable Property;
- USR — Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations;
- DRACS — State Register of Civil Status Acts of Citizens;
- RPZM — Register of Damaged and Destroyed Property;
- ASBGSU — information systems of the Administration of the State Border Guard Service of Ukraine (integration is planned in the near future);
- PFU — Pension Fund of Ukraine.
The path to justice continues
The digital system was developed in continuous cooperation with the Ministry of Digital Transformation of Ukraine and the team of the Register of Damage in The Hague.
The Kitsoft team visited the Register’s headquarters in The Hague on multiple occasions to work with international partners to analyse the operation of the digital mechanism, align requirements for new claim categories, and plan the next stages of the system’s development.
The launch of all categories completes an important stage in the development of the Register of Damage’s digital mechanism, but not the process of documenting damage and restoring justice itself.
The Register is the first component of the international compensation mechanism and provides the basis for the further consideration of claims for compensation. The next stage will be the start of the work of the International Compensation Commission for Ukraine, which will consider registered claims and determine the amount of compensation. The further development of the international compensation mechanism is still ongoing.
“Behind every submitted claim is a specific story of loss. The task of the digital state in this process is to ensure that an individual, a business, or the State can properly document it and that this data becomes part of the international mechanism for restoring justice,” says Kitsoft CEO Oleksandr Iefremov.
The service is available on the Diia portal: https://diia.gov.ua/services/categories/gromadyanam/reparatsii-mizhnarodnyi-reiestr-zbytkiv
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