Startup Showcase: bmetric – Intelligent Channel Management for Enhanced CX

In today’s competitive business landscape, delivering exceptional customer experience (CX) is crucial to business success. bmetric is a Danish startup that provides intelligent channel management technologies to help businesses boost sales, optimize conversions, and enhance CX across online and contact center channels. In this startup showcase, we will take a closer look at bmetric and its unique offerings in intelligent channel management.

Intelligent Channel Management Technologies

bmetric’s intelligent channel management technologies are designed to help businesses optimize customer journeys and improve CX across multiple channels, including online and the contact center. The flagship technology, Intelligent Engagement, analyzes and models customer journeys in real-time to determine the optimal channel by which to achieve the most cost-effective sales or service outcome for each customer. It applies first-party journey data to intelligently engage customers with a timely message and call-to-action, tailored to the customer needs and channel availability. Other solutions offered by bmetric include bmetric Call-tracking, Intelligent Feedback, and Online IVR.

Full-Service Machine Learning Technologies

bmetric’s full-service machine learning technologies are designed to provide businesses with a comprehensive and customizable solution to their CX and channel management needs. The company’s machine learning algorithms are designed to learn and adapt to each business’s unique customer journeys, providing businesses with real-time insights and recommendations to optimize their customer experience and maximize their ROI.

Industry-Specific Solutions

bmetric offers industry-specific solutions to businesses in the insurance, banking, publishing, telecommunications, and utilities sectors. The company has a team of experienced professionals who are available to provide support and guidance on how to use the platform effectively. The company’s industry-specific solutions are designed to help businesses in these sectors optimize their CX and channel management strategies, improve customer satisfaction, and increase sales and conversions.

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Conclusion

In conclusion, bmetric is a startup that is delivering intelligent channel management technologies to businesses looking to boost sales, optimize conversions, and enhance CX across online and contact center channels. With its full-service, machine learning technologies, industry-specific solutions, and experienced team of professionals, bmetric is helping businesses across multiple industries to optimize their customer journeys and maximize their ROI. The company’s flagship technology, Intelligent Engagement, provides businesses with real-time insights and recommendations to engage customers with a timely message and call-to-action, tailored to the customer needs and channel availability. bmetric is poised to become the go-to platform for businesses looking to stay ahead of the competition in today’s digital landscape.

Website: http://bmetric.com

Twitter: http://twitter.com/bmetrictech

Facebook: http://www.facebook.com/bmetric

LinkedIn: http://www.linkedin.com/company/bmetric


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