The OTRS Group is a leading provider of open source help desk solutions and IT service management software. Founded in Germany in 2003, OTRS has grown to become the world’s leading vendor in its field, with a presence in Europe, Latin America, and North America. The company’s software is available in 32 languages and is used by over 110,000 corporate groups worldwide.
Revolutionizing Help Desk Solutions and IT Service Management
OTRS is dedicated to providing innovative software solutions that enable organizations to manage their help desk operations and IT service management efficiently. The company offers a suite of software solutions that are designed to meet the needs of businesses of all sizes, from small startups to large multinational corporations.
Moving Forward with OTRS: Discontinuation of ((OTRS)) Community Edition and Focus on Fully Managed Solution
In the beginning of 2021, the OTRS Group announced that it would take advantage of the innovative power of its OTRS solution by discontinuing the ((OTRS)) Community Edition. Since then, it focuses on continuously developing its fully managed solution OTRS. More information about the changecan be found in the corresponding press release, the FAQs and on this page detailing the differences between the open source help desk and ticketing system ((OTRS)) Community Edition and the professional service management solution OTRS.
Open Source Help Desk Solutions
The OTRS Help Desk software is a powerful, easy-to-use solution that enables organizations to log, process, and communicate incidents and service requests quickly and efficiently. The software provides a range of features, including email and web-based ticket submission, automatic ticket routing and assignment, and customizable workflows. The OTRS Help Desk software is available in both cloud-based and on-premises versions, giving organizations the flexibility to choose the deployment option that best suits their needs.
Open Source IT Service Management (ITSM) Software
The OTRS ITSM software is the world’s first open source ITIL V3-compatible enterprise IT service management software. The software provides a range of features, including incident and problem management, change management, and service level management. The software is highly customizable, enabling organizations to tailor the solution to meet their specific needs.
OTRS Enterprise Support
In addition to its software solutions, OTRS also offers a range of enterprise support services, including process design, application support, implementation, integration, customization, training, and OTRS managed services. These services are designed to help organizations get the most out of their OTRS software solutions, enabling them to streamline their operations, increase efficiency, and improve customer satisfaction.
OTRS is a true pioneer in the field of open source help desk solutions and IT service management. The company’s innovative software solutions have revolutionized the way organizations manage their help desk operations and IT service management, enabling them to streamline their operations, improve efficiency, and enhance customer satisfaction. With a presence in Europe, Latin America, and North America, OTRS is well-positioned to continue its growth and help organizations around the world achieve their goals.
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