Startup Showcase: Lekta – Pioneering Conversational AI for Enterprise Customer Care

Empowering Europe's Major Enterprises with Next-Gen Customer Care

Welcome to, where we bring you the most transformative startups in the European Union. In this edition, we present Lekta, a cutting-edge AI company based in Kraków, Poland. Lekta is revolutionizing the field of Customer Care by providing Europe’s major banking, insurance, and telecom enterprises with an advanced Conversational AI platform that delivers unparalleled customer experiences.

Transforming Customer Care in the AI Era

Customer Care in the AI Era: Lekta AI is at the forefront of bringing Customer Care into the age of AI. By harnessing their industry expertise, academic research, and proprietary technology solutions, Lekta empowers businesses to visualize, plan, and execute AI-driven transformations that lead to reduced Customer Care costs, increased Customer Satisfaction, and amplified sales opportunities.

Advanced NLP Solutions for Enterprise: At Lekta AI, their focus lies in developing Natural Language Processing (NLP) solutions tailored for enterprises. Leading the way is their Conversational Agent platform, which goes beyond simple call routing and rigid Q&A dialogue flows. Lekta’s platform leverages their own NLP engine and state-of-the-art Machine Learning technology to create truly natural and human-like conversations with customers.

Delivering Exceptional Customer Experiences

Omnichannel Communication: Lekta’s Conversational Agent is capable of voice and text communication across any channel, including Messenger, Infoline, and Webchat. This omnichannel approach ensures that businesses can seamlessly interact with customers through their preferred communication channels, leading to higher engagement and satisfaction.

Multi-Language Capability: In today’s diverse and globalized world, language should never be a barrier to effective communication. Lekta’s platform boasts multi-language capability, enabling businesses to engage with customers in their native languages, regardless of their geographical location.

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Designed for Enterprise Success

Business Insights and Scalability: Lekta AI’s Conversational Agent platform is more than just a communication tool. It provides businesses with valuable business insights derived from customer interactions, empowering them to make data-driven decisions and optimize their customer care strategies. Moreover, Lekta’s platform is designed for endless scalability, ensuring that it can grow and adapt with the ever-changing needs of enterprises.

Hassle-Free Integration: Lekta understands the importance of seamless integration into existing systems and processes. Their platform offers hassle-free integration with a range of enterprise solutions, allowing businesses to leverage the power of Conversational AI without disrupting their current operations.


Lekta is leading the charge in transforming Customer Care for Europe’s major banking, insurance, and telecom enterprises. With their state-of-the-art Conversational AI platform, businesses can create exceptional customer experiences through natural and human-like interactions. Lekta’s focus on omnichannel communication, multi-language capabilities, business insights, and scalability make them the ideal partner for enterprises seeking to thrive in the AI era.

For more information about Lekta and their transformative Conversational AI platform, please visit their website and social media channels:

Website: Lekta

Twitter: Lekta on Twitter

Facebook: Lekta on Facebook

LinkedIn: Lekta on LinkedIn

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