Startup Showcase: EdgeTier – Revolutionizing Customer Service with Human-Centric Artificial Intelligence

EdgeTier is a Dublin-based startup that provides high-quality analytics products and services in the areas of customer service, customer simulation, and analytics services. EdgeTier’s mission is to revolutionize customer service with human-centric artificial intelligence that delivers personalized and accurate responses to every customer query.

With the rise of technology and the internet, customer expectations have risen, and faster response times, better service, and faster time to resolution are basic expectations bundled with inbound requests. EdgeTier is changing the game with its automated agent assistant, Arthur, which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer.

Empowering Customer Service with Human-Centric Artificial Intelligence

EdgeTier combines domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models, and data-driven business advice to its clients. EdgeTier’s innovative solutions empower businesses to deliver exceptional customer service and enhance the customer experience.

Arthur is EdgeTier’s automated agent assistant that uses cutting-edge analytics, machine learning, automation, and artificial intelligence technology to generate personalized and accurate responses to every customer query. Customer contact centers using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries. With Arthur, businesses can enhance their customer service and provide a personalized touch to every customer interaction.

EdgeTier’s solutions are highly adaptable and scalable, making them an excellent fit for businesses of all sizes. Whether you are a small startup or a large corporation, EdgeTier has the tools you need to revolutionize your customer service.

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Revolutionizing Customer Service with Cutting-Edge Technology

EdgeTier is at the forefront of the customer service industry, using cutting-edge technology to revolutionize the way businesses engage with their customers. With Arthur, businesses can enhance their customer service, reduce handling times, and provide a personalized touch to every customer interaction.

EdgeTier’s team of experts is highly skilled in human-centric artificial intelligence, providing businesses with the expertise they need to stay ahead of the curve. EdgeTier works closely with clients to understand their business goals and develop a solution that meets their specific needs.

Conclusion

EdgeTier is a startup that is changing the way businesses engage with their customers. Their human-centric artificial intelligence solutions empower businesses to deliver exceptional customer service and enhance the customer experience. With their cutting-edge technology and highly skilled team of experts, EdgeTier is an excellent partner for businesses looking to revolutionize their customer service.

Website: https://www.edgetier.com/

LinkedIn: https://www.linkedin.com/company/edgetier/about/


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