Startup Showcase: Xenialab—Redefining Unified Communications and Call Centers

Bridging Communication Gaps with Mobile and Multichannel Solutions

Welcome to this week’s edition of’ Startup Showcase. Today, we journey to Turin, Piemonte, Italy to zoom in on Xenialab—a trailblazing startup revolutionizing the unified communications and mobile applications landscape with its groundbreaking Xcally suite.

Communication Perfected: Meet the xCALLY Suite

Xenialab is not your run-of-the-mill tech startup. With its flagship application, the xCALLY suite, the company aims to redefine the very essence of call center operations. The platform is not just another call routing system but a full-fledged, multichannel call center powerhouse featuring an integrated Asterisk open source PBX as its call flow engine. Multi-campaign management, skill-based routing, and a professional CTI phone bar are just the tip of the iceberg. This versatility ensures a seamless experience for both agents and customers, effectively taking call center functionality to the next level.

Feature-Loaded and Future-Ready

The xCALLY suite is loaded with features tailored for today’s dynamic work environment. Its drag-and-drop IVR integration—Safi Visual—makes it incredibly user-friendly. The platform’s automatic outbound module boasts power dial, progressive, and predictive algorithms, making it a powerhouse for streamlined communications. With integrated screen pop-ups for agents, real-time reporting, and an intuitive web manager GUI for supervisors, the platform aims to make operational hiccups a thing of the past.

But what truly sets xCALLY apart is its multi-channel integration capabilities. From Hand4Shake web calls to Facebook calls, the platform accommodates an array of channels. It also supports integrations with CRM software like vTiger and SugarCRM, as well as service desks like Zendesk. The system even incorporates ITIL methodology and offers a callback API and mobile agents’ app. This makes it a scalable, versatile, and incredibly robust solution for businesses of all sizes.

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Transformative Approach to Customer Service

Beyond just features and functionalities, Xenialab recognizes that the modern customer service landscape demands more than just one-off solutions. It offers a holistic approach, incorporating live chat, mobile apps, and other elements that contribute to a comprehensive customer experience. The startup is built around the idea that unified communications can be transformative when aligned with business goals. It’s not just about connecting calls; it’s about connecting with people.

On the Horizon

As businesses continue to pivot toward digital transformation, the need for robust, versatile, and reliable communications platforms will only grow. Xenialab, with its forward-thinking approach and an array of features, stands ready to meet these evolving needs. And as it continues to innovate, there’s no telling just how much of an impact it will make in the unified communications space.

Want to explore what Xenialab has to offer for your business? You can find them online and on social media:

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