Welcome to another installment of Startup Showcase on EUStartup.news! Today, we’re diving into the fascinating world of Surfly, an Amsterdam-based startup that is redefining the customer support experience with its co-browsing and video chat technology.
The Next Best Thing to Being There: Seamless Co-Browsing
Surfly is changing the game when it comes to customer support. Imagine guiding your customer through a complex website, application, or process as if you were sitting right next to them—well, with Surfly, you can do just that. The startup has created a co-browsing solution that allows customer support teams to view a customer’s screen with a simple click, no downloads or website code required. The idea is to make remote customer support as intimate and effective as an in-person experience. This co-browsing technology is smooth and fast, maintaining nearly the original quality even on websites with audio and video.
Security and Privacy at the Core
One of the key differentiators for Surfly is its emphasis on security and privacy. The platform doesn’t store any customer data and never requires users to log in or download any software. This not only ensures that personal data is safe but also eliminates barriers to entry for customers. Given that security is often a significant concern in customer support solutions, Surfly’s robust focus on this area sets it apart.
Customization and Integration: The Sky’s the Limit
Customer support is not a one-size-fits-all solution, and Surfly understands this. Their platform allows for deep customization to match your website’s look and feel, creating a seamless user experience. The fully documented API makes it easy to integrate Surfly with other platforms like CRM systems, chat solutions, and call center technologies. With over 100,000 users, Surfly is already making its mark in various industries, helping leading brands elevate their customer experience, increase loyalty, and enhance operational efficiency.
Why Surfly? A New Paradigm in Customer Support
The Surfly platform is more than just a tool; it’s a new paradigm in customer support that emphasizes closeness, personalization, and security. As remote support becomes the norm, Surfly is at the forefront of a movement to make these interactions more personal and effective. The startup has successfully replicated the ‘side-by-side’ support experience, turning a digital interaction into a truly engaging experience. With its cutting-edge co-browsing technology, focus on security, and endless customization possibilities, Surfly is shaping the future of customer support.
If you’re interested in revolutionizing your customer support experience or simply want to see how technology can mimic the intimacy of in-person interactions, Surfly might just be the solution you’ve been searching for.
Connect with Surfly
- Website: Surfly
- Twitter: Surfly on Twitter
- Facebook: Surfly on Facebook
- LinkedIn: Surfly on LinkedIn
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