Startup Showcase: Stonly – Improving User Satisfaction and Reducing Support Costs

In today’s fast-paced digital world, customer support has become an integral part of any successful business. Customers expect quick and effective solutions to their problems, and businesses need to provide excellent customer service to keep them satisfied. That’s where Stonly comes in. Stonly is a software company that helps improve user satisfaction, activation, and retention while reducing support costs.

Introducing Stonly: The All-in-One Customer Support Solution

Stonly’s mission is to make it easy for businesses to provide excellent customer service by reducing the time and costs associated with support. Their software provides an all-in-one solution for creating and publishing interactive, step-by-step guides that can be embedded anywhere help is needed. With Stonly’s Help Content solution, customers can present support articles for their users in simple steps they’ll understand. The result is a better customer experience and reduced support costs.

Stonly’s Help Content Solution: Empowering Customers to Help Themselves

Stonly’s Help Content solution empowers customers to find the help they need and resolve issues themselves. Stonly enables content creators to make interactive, step-by-step guides that can be embedded anywhere help is needed. By presenting support articles in a simple, easy-to-follow format, Stonly reduces the need for customers to contact support. This not only improves user satisfaction but also reduces support costs for businesses.

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Stonly’s Agent Guide Solution: Streamlining Customer Support

Stonly’s Agent Guide solution streamlines customer support by guiding customer support agents to the right resources and responses for each ticket. With Stonly’s knowledge base and scripted guides available right inside your support CRM, agents can easily find the answers they need to resolve customer issues quickly and effectively. This reduces the time spent per query and ensures that customers receive the help they need in a timely manner.

Stonly’s Success: A Growing User Base and Industry Recognition

Stonly has been highly successful since its founding in 2018. The company has helped numerous businesses improve their customer support and reduce support costs. Stonly’s customer base includes companies such as Stripe, Intuit, and Asana. Stonly has also been recognized by industry leaders, winning the Best SaaS for Nonprofits award at the 2020 SaaS Awards.

In Conclusion: The Future of Customer Support

As businesses continue to grow and evolve, customer support will remain a critical aspect of their success. Stonly is at the forefront of this growing industry, providing businesses with an all-in-one solution for improving customer support and reducing support costs. With Stonly’s interactive, step-by-step guides and Agent Guide solution, businesses can provide their customers with the help they need quickly and effectively.





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