Inventia is a Milan-based startup that has developed a visual engagement platform to bring chatbot, chat, collaboration, identity, eSign, and payment together into an automatic sales funnel management system. Inventia’s platform has been recognized as the #1 in the world for visual engagement, making it easier for businesses to guide their prospects from engagement to sales with just one click. The platform is based on WebRTC technology and allows businesses to manage customer engagement, collaboration, commercial scripts or CRM automated procedures, customer identification to digital signature or payment, all within a multichannel chat system. Inventia’s platform is primarily designed to handle sales processes in addition to CRM, making it a perfect fit for businesses that want to manage customer engagement, identification, signatures, and sales in one package.
Gartner Cool Vendor 2015
Inventia has been recognized as a Gartner Cool Vendor in 2015 for their innovative platform that brings chatbot, chat, collaboration, identity, eSign, and payment together into an automatic sales funnel management system. Their platform is built on WebRTC technology, which is an open-source project that provides web browsers and mobile applications with real-time communication (RTC) capabilities via simple application programming interfaces (APIs). This technology allows Inventia’s platform to provide innovative and effective support to customers who are constantly guided by remote agents for any support or purchasing matters.
Automated Sales Funnel Management
Inventia’s platform is designed to guide prospects through a sales funnel management process with just one click. The platform is built on a chat system that allows businesses to manage customer engagement through a synergic chatbot-text chat and video chat system, enabling operators to interact with multiple customers simultaneously. The platform’s unique feature is the ability to guide the customer through commercial and CRM scripts/processes step by step within a chat system, automating agent activities and speeding up script execution and customer satisfaction. This feature has helped increase operator efficiency by up to 65% compared to similar solutions.
Multichannel Chat System and Online Identification
Inventia’s platform offers an extensive web-collaboration and online identification capabilities for customer on-boarding, in both attended and unattended modes, according to the required compliance, and according to the European eIDAS regulation. The platform can integrate with any digital signature system, allowing a contract to be signed within the chat system. The platform’s multichannel chat system makes it possible for operators to interact with customers via text-chat, video-chat (one-2-one or one-2-many), chatbot solution, and auto-reply system. The platform also manages customer identification and integration with signature systems, making it the only solution on the market that offers the capability of customer experience within a commercial or sales script in a fully automated way.
Conclusion
Inventia is a Milan-based startup that has developed the #1 visual engagement platform for automated sales funnel management. Their platform is built on WebRTC technology and allows businesses to manage customer engagement, collaboration, commercial scripts or CRM automated procedures, customer identification to digital signature or payment, all within a multichannel chat system. Their platform is primarily designed to handle sales processes in addition to CRM, making it a perfect fit for businesses that want to manage customer engagement, identification, signatures, and sales in one package. The platform’s unique feature is the ability to guide the customer through commercial and CRM scripts/processes step by step within a chat system, automating agent activities and speeding up script execution and customer satisfaction. Inventia is a startup that businesses can rely on to help them automate their sales funnel management process, increase efficiency, and provide a superior customer experience.
Website: https://inventiaid.com/
Twitter: https://twitter.com/inventia_biz
LinkedIn: https://www.linkedin.com/company/inventiaid/
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